Brussels Airport's Digital Transformation: Enhancing Traveler Experience

Brussels Airport has transformed into a strategic partner of iO, leveraging technology to elevate traveler experiences. Over a decade of collaboration, iO has integrated innovative solutions, ensuring seamless journeys from arrival to departure. The airport’s commitment to sustainability, including becoming carbon-neutral in 2018, reflects a bold vision to reduce environmental impact while enhancing service quality. By focusing on clear communication, efficient logistics, and a 24,000-employee ecosystem, Brussels Airport aims to deliver a seamless, sustainable experience for all travelers. This partnership exemplifies how technology and strategic innovation can drive both passenger satisfaction and industry-wide progress.

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Case study originally published by iO Digital: May, 2024 ?
Added to Agency Inside: February 28, 2026