Centralizing Customer Queries with DHL Parcel's Integrated Solution
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DHL Parcel faced challenges with multiple tools, leading to inefficiencies. iO helped integrate them into one platform, improving user experience and reducing support issues. The solution simplified tasks, increased efficiency, and showed growth metrics. The platform optimized workflows, minimizing key screens and enhancing customer satisfaction. The result was a 12% growth in daily shipments and a 50% reduction in time spent creating shipments.
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Case study originally published by iO Digital:
August, 2022
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Added to Agency Inside:
March 1, 2026