Customer: Dave Matthews Band
FastKey Kiosks: UX Audit & Interface Redesign to Reduce Abandonment
FastKey noticed high user abandonment rates in their kiosks and partnered with Crowd Favorite to conduct a comprehensive UX audit. The team identified pain points and redesigned the interface based on customer observations, resulting in a significant drop in abandonment. By focusing on intuitive navigation and user-centric design, FastKey improved engagement and conversion rates. This case highlights the importance of actionable insights and tailored solutions in enhancing user experience.
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Case study originally published by Crowd Favorite:
November, 2025
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Added to Agency Inside:
February 28, 2026