Hospital Implements AI Chatbot to Reduce Support Calls
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A hospital faced overwhelming support demands during software implementation, limiting staff capacity. They deployed a custom virtual assistant, accessible via desktops without internet connectivity, to handle queries. The solution integrated with Topdesk, offering step-by-step guidance for common issues. The chatbot, powered by an Excel template, enabled real-time content updates until launch. Over 2,500 interactions helped 4,000 employees, reducing reliance on 2nd line support. The system was later retired after the peak period.
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Case study originally published by WeAreBrain:
August, 2025
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Added to Agency Inside:
March 5, 2026
