Plantyn Enhances Online Engagement with Zendesk CRM
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Plantyn, a Belgian publisher, faced challenges in delivering structured online interactions for educators through live chat, help centers, and ticketing systems. By integrating Zendesk, they created a service-first CRM that enabled efficient communication with schools and teaching professionals. The solution streamlined access to resources, allowing users to engage with publishers and authors seamlessly. This enhanced customer experience improved accessibility and support, ensuring educators could navigate Plantyn’s offerings effortlessly. The implementation demonstrated Plantyn’s commitment to delivering high-quality service in an educational context.
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Case study originally published by iO Digital:
October, 2023
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Added to Agency Inside:
February 28, 2026
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