PWN's Smart Park Revolutionizes Customer Experience with Self-Service and Speech Analytics
Brand
Platforms
None
PWN, a Dutch water company, leverages self-service technology, speech analytics, and the first Smart Park in the dunes to minimize customer contact. By offering a streamlined digital experience, PWN now has only one contact per year, primarily through meter readings. The strategy aims to simplify processes so customers can handle tasks independently. Results show 94% of customers use digital, up from 2% two years ago. The self-service platform 'Mijn PWN' handles critical tasks like meter readings, moves, and payments, with goals to reach 80% online. Rosendaal emphasizes making processes simple to reduce reliance on customer contact.
View the full case on the agency site
Original write-up, full visuals, full context.
Case study originally published by Synetic:
January, 2026
?
Added to Agency Inside:
March 6, 2026