TiC Portal: Efficient Digital Platform for Seamless Customer Experience
TiC Portal was designed to create a comprehensive digital ecosystem where customers could place orders, track status, manage returns, and access SLA information. The platform leveraged Elastic Search for fast product filters, integrated ERP and ICECAT for real-time product data, and implemented offertefunctionaliteit to allow employees to publish offers directly in customer accounts. Serviceflows like outage notifications and return requests ensured seamless communication between teams and customers. The result was a scalable, efficient platform that simplified complex processes and delivered a user experience focused on functionality and usability. The solution provided real-time data, reduced manual errors, and improved customer satisfaction through intuitive, streamlined workflows.