User-Centered Design for National Ombudsman's Website
The National Ombudsman's website was redesigned with a focus on user-centered accessibility, ensuring seamless navigation and clear communication for diverse audiences. Collaborative efforts with experts in accessibility and user experience led to the implementation of intuitive interfaces and actionable insights, enhancing the platform's effectiveness in addressing citizens' concerns. The result was a more inclusive and efficient service, reflecting the agency's commitment to innovation and inclusivity. The platform now offers easy access to information, documents, and case studies, empowering users to navigate complex systems with confidence. By prioritizing accessibility and usability, the National Ombudsman has set a benchmark for digital services, demonstrating how thoughtful design can bridge gaps and foster trust between citizens and government.