Virtual Assistant Reduces Support Requests for Hospital
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The hospital faced high support requests during the launch of their new app. They needed a solution to handle the load without hiring new staff. We developed a Virtual Assistant that allowed users to interact via desktops, providing step-by-step guidance and integrating with Topdesk. The Virtual Assistant was used 2500 times, helping 4000 employees. It reduced the burden on support teams and ensured efficient problem resolution. The hospital successfully managed the launch without relying on external services.
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Case study originally published by WeAreBrain:
January, 2026
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Customer: Anywhere365®