Ziggo's Real-Time Call Analytics Platform
Ziggo's real-time call analytics platform enables large clients to monitor call quality, availability, and occupancy through a customizable dashboard. By integrating live and historical data, the solution provides actionable insights to optimize call center capacity and service reliability. The platform leverages a modular API architecture to handle real-time data processing, ensuring seamless integration with Ziggo's existing systems. Key features include MOS scoring, call occupancy metrics, and availability tracking, allowing users to identify capacity bottlenecks and improve service efficiency. The project demonstrated Synetic's capability to deliver custom-built APIs that support complex data workflows, ensuring both real-time performance and long-term scalability.