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ABN AMRO PowerApp: Training Employees to Recognize Non-Financial Risks

Brand
ABN AMRO
Platforms
None
Industries
Financial Services
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ABN AMRO partnered with Conclusion Experience to develop a PowerApp solution that trains employees to identify non-financial risks in real-time. By using gamified microlearning, the platform helps staff make ethical decisions in complex scenarios, such as handling a customer with dementia. Since 2017, the tool has enabled employees to proactively manage risks while maintaining compliance. The 5-year anniversary of the PowerApp deployment highlights its role in fostering ethical behavior and decision-making across ABN AMRO's global workforce.

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Published around: October 4, 2024 ?
Added to Agency Inside: March 24, 2026

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