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Ace Hardware Google Cloud Insights: Seamless Customer Journey Transformation

Agency
Monks
Brand
Ace Hardware
Platforms
Google
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Ace Hardware transformed its digital strategy by leveraging Google Cloud Platform to unify customer data across web and app analytics, enabling deeper insights into the customer journey. By connecting web and app signals, the platform delivered over one million app installs and $30 million in omnichannel revenue. The solution prioritized privacy-first design, creating a rewards app that enhanced customer loyalty while ensuring data value exchange. The result was a cohesive customer experience that drove engagement and growth across multiple touchpoints.

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Published around: July 27, 2024 ?
Added to Agency Inside: March 24, 2026

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