De Dienst Noardwest Fryslân: Transforming a Legacy Website into an Accessible Platform

De Dienst Noardwest Fryslân transformed a legacy website into an accessible platform through user-centered design and service. The project focused on improving UX, development, and management to meet the needs of the target audience. Three rounds of user research were conducted to identify pain points and shape the new website's functionality. The result was a user-friendly platform that clearly communicates rights and services, enhancing accessibility for vulnerable groups. The project demonstrated the value of thorough research in creating inclusive digital solutions.

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