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Episerver-Driven Digital Transformation for Skånetrafiken: High-Traffic Customer Management Solution

Agency
SQLI
Brand
Unknown
Platforms
None
Industries
Technology & SaaS
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Skånetrafiken transformed its customer service by implementing an Episerver-based digital platform, addressing legacy systems and high traffic demands. The solution integrated advanced CRM and e-commerce features, enabling customers to manage travel cards, charge monthly, and track purchases seamlessly. Key challenges included complex integrations and high visitor loads, which were overcome through a robust, scalable architecture. The platform significantly boosted customer engagement and account registrations, enhancing service efficiency and customer satisfaction. The project demonstrated SQLI's capability to deliver scalable, user-centric solutions for public transport systems.

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Published around: April 22, 2025 ?
Added to Agency Inside: March 23, 2026

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