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VNG Enhances MijnOmgeving with User-Centric Design

Agency
Acato
Brand
VNG
Platforms
None
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VNG partnered with Acato to explore user needs for the MijnOmgeving, focusing on the profile service. Research with 11 participants revealed key priorities like tracking application status and managing personal data. The project emphasized accessibility, security, and user-friendly navigation, resulting in a more intuitive platform. By aligning design with user expectations, VNG improved digital inclusion and service efficiency.

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Original write-up, full visuals, full context.
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Published around: November 14, 2024 ?
Added to Agency Inside: March 23, 2026

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