30% More Correct Subsidy Applications for SNN on a New Platform
SNN faced challenges with a complex, outdated platform that led to a 30% increase in incorrect subsidy applications. The team conducted workshops to understand user needs and developed a new, user-friendly platform that streamlined the process. The result was a 20% reduction in email and phone inquiries, along with a 25% improvement in processing speed. The new platform provided clear guidance, helping users navigate the subsidy application process more efficiently. The new platform was designed to address the diverse needs of both private and business users, offering a structured approach with clear information and support. By simplifying the process and improving accessibility, SNN was able to enhance user satisfaction and streamline the subsidy application workflow. The outcome was a more efficient and effective system, ensuring that users could submit applications accurately and quickly.
