Cordaan's Digital Transformation: Streamlining Care for 20,000 Amsterdammers
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Cordaan, Amsterdam's largest care organization, faced the challenge of matching 20,000 clients with their specific care needs amid a shortage of staff and resources. The new website was designed to provide clear guidance and ensure clients could efficiently find the right care teams. Through a user-centered design, the platform simplified complex information and introduced one-click support for all Amsterdammers, including those in growing care roles like home care. The result was a more efficient and transparent care matching system, enhancing client experience and operational effectiveness. The project focused on improving customer journeys and ensuring care is delivered where it's needed most.
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Added to Agency Inside:
March 22, 2026
