Empowering Inclusivity: City of Amsterdam's Human-Centered Design Journey
The City of Amsterdam faced the challenge of integrating a user-centered design approach across its operations to enhance service delivery, inclusivity, and accessibility. Koos facilitated a co-creative culture, empowering employees to develop sustainable solutions that align with the city's evolving needs. Through tailored training and workshops, the partnership applied the double diamond design method, embedding inclusive practices into daily workflows. This strategic collaboration not only improved digital channels but also fostered a mindset of innovation and collaboration within the organization. The outcome was a deep, organization-wide commitment to accessibility and user experience, with over 100 employees now actively involved in shaping the city's future.
