Galp Streamlines Data Delivery with Integrated Process
Agency
Brand
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Galp transformed its data delivery process by aligning stakeholders and defining five critical service interactions, creating a seamless, optimized experience. By embedding the brand’s 5 Customer Experience (CX) Principles into internal workflows, the team achieved consensus on a unified, efficient process that delivers faster and more reliable data to partners. The intervention focused on mapping high-level flows and establishing clear service level agreements, ensuring consistency and customer-centricity. This approach not only improved operational efficiency but also enhanced the overall data service quality, demonstrating how strategic alignment can drive innovation and performance.
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Published around:
October 7, 2024
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Added to Agency Inside:
March 24, 2026
