Liander Streamlines Smart Meter Installations
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Liander improved the process for applying for and installing smart meters, boosting successful installations by 40% through an online planning solution. The platform enabled customers to schedule appointments, submit pre-installation photos, and pay before service, enhancing efficiency for both technicians and clients. By implementing three innovations, the Net Effort Score increased significantly, aligning with government plans to transition to smart meters. The solution also reduced time-consuming situations and improved customer satisfaction.
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Published around:
October 7, 2024
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Added to Agency Inside:
March 24, 2026
