PostNL & Odido: Two Days to a Visionary CX Strategy
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PostNL and Odido faced the challenge of aligning their online channels with a future vision and strategy. Through a two-day session at Valsplat's farm, they uncovered key insights and transformed their approach. The session focused on aligning the team, leveraging market trends, and defining a clear roadmap for the next decade. The outcome was a cohesive strategy that inspired action and ensured long-term focus. By simplifying the process, Valsplat helped them create a compelling narrative that drives innovation and growth.
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Published around:
November 3, 2025
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Added to Agency Inside:
March 22, 2026
