Unlock

Enter your email to continue. We will sign you in and save this to your account.

Use the same email anytime. After you click the link, we sign you in and attach the save or follow to that account.

Check your email

Click the magic link to sign in. If you started from a save or follow action, we will add it to this account after confirmation.

RvdK Enhances Child Protection Services Through Customer Journey Mapping

Agency
Valsplat
Brand
Unknown
Platforms
None
Visit full case study

The RvdK partnered with an agency to map the customer journey for children and parents in the child protection sector, focusing on themes like 'Gezag en Omgang' and 'Ondertoezichtstelling'. Through ten in-depth interviews, the team identified pain points in the process, revealing how clients experience each step and the importance of these moments. The resulting journey map provided actionable insights to improve service quality and communication, aligning with the needs of children and their families. The project highlighted the value of understanding client experiences to create more effective and empathetic support systems.

View the full case on the agency site
Original write-up, full visuals, full context.
Visit full case study
Published around: November 4, 2025 ?
Added to Agency Inside: March 22, 2026

More from this agency