Unlock

Enter your email to continue. We will sign you in and save this to your account.

Use the same email anytime. After you click the link, we sign you in and attach the save or follow to that account.

Check your email

Click the magic link to sign in. If you started from a save or follow action, we will add it to this account after confirmation.

Simplifying Permits: Rijkswaterstaat's National Government Digital Platform

Agency
Koos
Brand
Rijkswaterstaat
Platforms
None
Visit full case study

Rijkswaterstaat partnered with internal stakeholders to streamline permit applications, creating 27 service innovations. Using customer journeys and implementation strategies, they developed a digital platform for the Environmental Planning Act, enhancing accessibility and consistency across all levels of government. The platform enabled municipalities to improve local service delivery, with over 25 sessions and 27 innovations. The result was a seamless connection between digital and physical services, ensuring stakeholders could easily implement the changes, leading to broader national adoption.

View the full case on the agency site
Original write-up, full visuals, full context.
Visit full case study
Published around: October 7, 2024 ?
Added to Agency Inside: March 24, 2026

More from this agency