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Smit&Dorlas Launches Digital Customer Portal for Seamless Order Management

Agency
Nextly
Brand
Smit&Dorlas
Platforms
None
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Smit&Dorlas faced challenges with their traditional order process. They partnered with Nextly to create a digital portal for online orders, integrating with their ERP system. This improved efficiency and customer experience. The portal offers personalized access, real-time information, and easy issue reporting, streamlining order placement and customer service. The collaboration involved extensive teamwork between Nextly, Smit&Dorlas, and ERP specialists, with a soft launch to minimize issues. The portal now provides a seamless experience, enhancing customer satisfaction and operational efficiency.

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Published around: August 19, 2024 ?
Added to Agency Inside: March 24, 2026

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