Automating Prescription Processing for Tangl: Streamlining Telehealth Operations
Tangl, a telehealth brand delivering dermatologist-prescribed hair loss treatments, faced challenges in manually processing prescriptions across Shopify and Meta platforms. The project automated key workflows, including prescription order processing, fulfillment, and tracking, using Make.com automation flows and Shopify API integrations. By eliminating manual data transfers and error-prone processes, Tangl reduced delays and improved scalability. The solution enabled efficient prescription refill compliance, order hold management, and automated rejection handling, ensuring seamless customer experiences across the supply chain. This strategic automation not only optimized operational efficiency but also supported Tangl's growth in a regulated telehealth market.
