CJIB's Digital Transformation: 700% More Applications

CJIB transformed its website to shift from a provider-driven model to a consumer-focused platform, achieving 700% more applications and 20k daily visitors. The redesign prioritized user experience, security, and accessibility, leveraging top-taken insights to streamline navigation and content. The project, executed by TRES Internet, reduced phone calls by 20% and improved task clicks by 50%. ‘The realisation of the new website is a testament to the effectiveness of the Digitaliseren program,’ said the manager. The initiative exemplifies how strategic collaboration and user-centric design can drive measurable results.

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Published around: October 22, 2025 ?
Added to Agency Inside: March 22, 2026