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Hospital Reduces Service Calls with Local Chatbot Pilot

Agency
WeAreBrain
Brand
Unknown
Platforms
None
Industries
Technology & SaaS
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A hospital faced a critical challenge during software implementation, needing to handle thousands of employee queries without hiring new staff. We developed a local chatbot using WeAreBrain's AI data science services, enabling real-time support on desktops. The bot integrated with Topdesk, offering step-by-step guidance for common issues. A powerful Excel template allowed content editors to update help texts until launch. Over 2,500 queries were processed, resolving 4,000 employee issues, significantly reducing reliance on 2nd line support. The solution met strict security requirements while maintaining accessibility on Windows desktops.

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Published around: August 25, 2025 ?
Added to Agency Inside: March 22, 2026

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